Zendesk
A user’s report to the helpdesk is often the first sign of a compromise. Hal reads every ticket update beside that user’s sign-ins and mail, and answers on the ticket when your agents ask him.
The helpdesk is where compromises are first reported
Most breaches are noticed by a person before any tool: a user forwards a strange invoice, asks why they got a sign-in code, or cannot get into their mailbox. That report lands in your helpdesk, minutes to hours after the events behind it. Hal reads it there, ties it to the client by the requester’s organization, and looks at what that account did in the same window.
Ask him on the ticket
Your agents already work in Zendesk. An internal note that names Hal gets an internal note back, from the ticket and the evidence about the requester, visible to your team and never to the requester.
See what Hal surfaces on your own clients.
No deck. Ask us anything first. When you want to see Hal on your own tenants, we sign a short evaluation agreement and stand up your instance; you connect one tenant read-only, Hal watches it for 14 days, and we walk you through what he found.
- 01You ask us your questions. No deck, no demo dataset.
- 02You sign a short evaluation agreement, and we stand up your own instance.
- 03You grant read-only scopes on one tenant in your own admin console. Hal watches it for 14 days.
- 04We walk through what he found. Keep going month to month, or revoke the scopes yourself and stop.