AI security & operations for MSPs

ConnectWise PSA

The PSA is where the human history lives. It is often the reason an alert turns out to be nothing.

What Hal reads
Tickets, boards, SLA state and client records.
What it enables
Cross-referencing an alert against open work: is somebody already on this, and did we cause it?
How it connects
Read-only API member credentials, scoped by you. Read-only by architecture →
Setup
Scopes, steps and troubleshooting: in the docs →
A chat exchange in the Hal portal: before escalating a sign-in alert, Hal searches the client's ConnectWise boards, finds an open onboarding ticket for that user, and links the alert to it instead of opening a duplicate
The PSA is why this alert did not become a ticket. Hal found the open onboarding ticket for that user, linked the finding to it, and left the unrelated ticket alone.

See what Hal surfaces on your own clients.

No deck. Ask us anything first. When you want to see Hal on your own tenants, we sign a short evaluation agreement and stand up your instance; you connect one tenant, Hal watches it for 14 days, and we walk you through what he found.

Book a walkthrough Pricing
  1. 01You ask us your questions. No deck, no demo dataset.
  2. 02You sign a short evaluation agreement, and we stand up your own instance.
  3. 03You connect one tenant from your own admin console. Hal watches it for 14 days.
  4. 04We walk through what he found. Keep going month to month, or revoke the scopes yourself and stop.